Feedback from Professor Lija HoganLija-Hogan.jpg

“Director of Usability Services at ForeSee. She has over 10 years of experience in the design, maintenance, and evaluation of websites, mobile sites, and software across a number of industries including Financial Services, Retail, Health Care, Technology, Telecommunications, Government, B2B, as well as News and Information with a primary focus on optimizing the user experience.”

I had coffee with Professor Lija and talked to her about my project. She went through my Usability testing script and the app,  and gave me the following feedback and advices: 

  1. Maybe create a feature where it helps elderly to meet new people in their area/ same interest?

2. A lot of elderly have vision problem so provide voice narrator like a siri

My thoughts and reflection: I cannot design to fully satisfy for everyone so I need to really understand who am I designing for and list out the other possible demographics that I might reach. For Ohana, I’m designing for the majority of the elderly who may have poor eyesight but not completely blind so I would not worry about it right now.

3. Automatically turn the camera to selfie mode when they are video calling so they don’t have to think about it or go through another step to do that.

My thoughts and reflection: Great point! It can probably easy to achieve

4. Allow the elderly to favorite the photos + sharing photos to others + order prints

  • Flicker provide the service for ordering prints

My thoughts and reflection: This could be the next step that I tackle for the more advanced version

5.Emergency

Level of emergency – how do they know if it is calling 911 or just calling for help?

  • Calling emergency contacts instead of 911 right away?
  • At the very beginning make sure the elderly understand this is calling 911
  • Also a lot of elderly who are not in a stable mental stage, they might be constantly calling 911 which may cause a lot of problem
  • How does the family member filter the calls because some elderly might forget they called or they just constantly calling.
  • Think about it from the perspective of the caretaker and other family members.

6. Context of where the elderly are using the app:

  • The app is going to perform very differently at home and in a nursing home so think about all the possible use cases to further understand the process and experience
  • Observe how the elderly hold the iPad (landscape/ portrait?). Do they carry around the house, sharing with other people or they use it in a very specific place?
  • Can they read the text? Do they wish to enlarge it even more?
  • When designing, make sure to think about how other languages fits into the design. For example, german has really long words so how can it fit into the design?

7. ***When starting the UX testing, don’t start with specific tasks. Start with a more open ended task like “You really miss your daughter, Sarah, what would you do?” This allows us to see their thought process and understand which service they are most comfortable with and why. Then from there on I can figure out if the design meets their needs.

8. Conduct interview and UX testing for the Caretaker as well because I can understand more of the relationship between the elderly with the people around them and the dynamic of the families.

9.Give them situations of different level of emergency and ask them who would they think of calling which can help me understand the nuance between situations and use cases

10. People with dementia would keep calling emergency so how do caregiver can screen those calls?

11. Nursing home issues:

  • A lot of nursing home don’t have wifi in the whole facility – some might only have a computer room with internet
  • Security of the iPad is very important too- how do you prevent their iPad getting stolen or forgotten in a place.
  • IT Set up in the facilities

12. Notifications

  • When there are multiple notifications happening what are the priorities
  • For example, when they are calling emergency while someone else is calling them- how’s the app going to respond.
  • How do I present all the notifications?
  • List out all the scenarios then go from there

13. Make sure to add text besides all icons so elderly will understand

14. How many tests should I do for each version? 3-5 people

15. Every new version should have different participants so they don’t learn and give bias feedbacks

16. Split the onboarding with the actual app so the ux testing won’t be too long.

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